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FAQ

ARTWORK:
All artwork sent to us must be in either a Jpeg, PDF or EPS format. Artwork must be all black on a white background. (Note artwork is considered to be just the print image/text wanted, do not put a t-shirt as a background image that is considered a visual only) A full colour visual is required if we're doing multi-coloured printing, this is for our purposes so we're aware of which colours are to be used, we strongly advise on indicating a Pantone Reference number for each colour and we'll mix the colour to the closest we can.

INDIVIDUAL NAMES, NUMBERS AND PHOTOS:
Any personalised garments that have a name or number will have an option of either printing or embroidery. If the print option is wanted note this is done via a heat seal/vinyl transfer, these are durable, however can eventually peel off.

LEAD TIME:
Whilst our aim is to offer a quick turnaround we'd like to give ourselves 7 working days from approval of artwork to complete the order. (Subject availability of stock). However we can produce quicker, we have completed orders within 12 hours.

PACKAGING:
Merchandise bought from us will be bagged up in plastic bags in bulk, this is a free service. If garments are required individually bagged there will be a cost implicated, this is based on amount of garments and type of garment that needs packing.

DELIVERY:
We offer a free local delivery service within a 3 mile radius. Anything further than 3 miles will be charged accordingly. For carriage to be shipped to any UK mainland address via courier there will be charge of £15 per box. For carriage shipped internationally please call for details.

PAYMENT:
We accept the following types of payments, cash, cheque debit/credit card & BACS, payments must be made in full on collection of goods, in some circumstances we may require a deposit before the order is complete. If you wish to open credit account with us please contact us, credit accounts will be available upon providing 2 valid references & proof of business details. Note having these may still result in a credit account being declined.